Georgia King London

Legal Info


Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer hard drive. They help us to improve our Site and to deliver a better and more personalised service.

If you register with us or if you continue to use our Site, you agree to our use of cookies.

Can I delete or control my Cookies?

If you would like to delete any cookies that are already on your computer or device please refer to instructions for your file management software.
Please note that by deleting our cookies or disabling further cookies you may not be able to shop the online store as the session cookies retain your wardrobe information.

Where can I find out more?

For further information about controlling or deleting cookies visit www.aboutcookies.org.
If you have any queries concerning your personal information or any questions on our use of the information, please contact usby emailing shop@georgiakinglondon.co.uk and we will be happy to help.


Notice & Disclaimers

The way you use our website, http://www.georgiakinglondon.co.uk/, will be governed by the Notices and Disclaimers we’ve outlined below.

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately guarantee the accuracy of all information nor be held liable for any decisions/actions you take based on the information provided, except where further agreement has been made, in writing by ourselves, to you.

While we endeavour to keep the website running effectively, we cannot guarantee the availability nor accessibility of our online service at all times and except where outlined in these Notices and Disclaimers we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (whether it is a hyperlink or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any direct association with the linked website. We are not responsible for the content of any websites where a link to www.whistles.co.uk exists, nor for the legal consequences of your entering into any contracts with the third parties that provide these website links and we do not accept any liability for any loss, damage, expense or costs incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access our website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Your statutory rights as a consumer are unaffected.

All Intellectual Property Rights and goodwill in or relating to the contents of our website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not frame or link to the website or any part of it without our express permission.

The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.


Privacy Policy

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information that you provide for us too:

a)        provide the Goods;

b)        process your payment for such goods, and

c)        inform you about similar products and services that we provide. These can be stopped at any time by contacting us.

WHAT YOU CAN EXPECT FROM US

We will at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions that do not provide the same level of data protection as the UK. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

In order to process your order and deliver your purchases we may have to pass your information to some of our service providers, such as, our order dispatch service and our delivery company. Our courier company will be informed of your telephone number as they may wish to contact you by phone or text message to update you on the delivery date and time of your order. Any details passed on to these third parties will only be used in the prescribed way and cannot be used by these companies in their own right.

On occasion we may notify you by email of changes to our Terms and Conditions or other important updates concerning our website and services.

In certain circumstances we may need to use your information in the detection or prevention of fraudulent activity. This may involve disclosing your address and postcode details to check against IMRG Security Alert or any other Fraud Prevention Scheme. Any information you deem incorrect can be updated at any time by clicking here and logging on to our account.

We will not pass your information to any third parties outside of She Who Shops Ltd, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

Should you wish to gain a copy of the personal information we hold on you (for which we may charge a small fee) please call us on contact us at shop@georgiakinglondon.co.uk.

Our Privacy Statement may change and therefore you should review it regularly. We will notify you of any updates where we are required to do so. If you have any questions relating to this statement, please email us at shop@georgiakinglondon.co.uk.

If you have any further questions relating to this statement please contact us at shop@georgiakinglondon.co.uk.


Terms & Conditions

INFORMATION ABOUT US

We operate the website http://www.georgiakinglondon.co.uk/. We are She Who Shops Ltd, a company registered in England and Wales under company number 8516083 and with our registered office at Northside House, 69 Tweedy Road, Bromley, Kent BR1 3WA.  Our main trading address is Northside House, 69 Tweedy Road, Bromley, Kent BR1 3WA.

For any business related enquiries, please email us at shop@georgiakinglondon.co.uk or call us on 07900003176.

OUR PRODUCTS

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a  slight tolerance.

The packaging of the Products may vary from that shown on images on our site.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in our ‘Payment’ and ‘Card Security’ sections.

We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in our ‘Prices of Products and Delivery Charges’ section, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

OUR RIGHT TO VARY THESE TERMS

We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

  1. changes in relevant laws and regulatory requirements and or,
  2. other circumstances.

YOUR CONSUMER RIGHT OF RETURN AND REFUND

This clause only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a Contract [under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013] during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract End of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product.Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:one Product which is delivered in instalments on separate days.multiple Products which are delivered on separate days. The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.Example:  if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products.Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.Your Contract is for either of the following:

one Product which is delivered in instalments on separate days.

multiple Products which are delivered on separate days.The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example:  if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.Your Contract is for the regular delivery of a Product over a set period.The end date is 14 days after the day on which you receive the first delivery of the Products.

Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the CONTACT US form on our website, or to e-mail us at shop@georgiakinglondon.co.uk. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

If you cancel your Contract we will:

  1. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
  2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within [3-5] days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  3.  make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
    1. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 9.8;
    2. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

If you have returned the Products to us under this clause because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

If a Product has been delivered to you before you decide to cancel your Contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see our RETURNS page for all information about our authorised carrier and how to arrange a return. If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection.

Our returns policy does not apply to any defect in the Products arising from:

  1.  fair wear and tear;
  2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
  3. if you fail to operate or use the Products in accordance with the user instructions;
  4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
  5. any specification provided by you.

Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

DELIVERY

We will contact you with an estimated delivery date, which will be within 3 working days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an event outside our control.

Delivery of an Order shall be completed when we deliver the Products to the address you gave us, and the Products will be your responsibility from that time.

You own the Products once we have received payment in full, including any applicable delivery charges.

If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the Order in instalments. We will not charge you extra delivery costs for this.

This clause only applies if you are a consumer;

If we miss your chosen delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

  1. we have refused to deliver the Products; or
  2. you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away, or do not have the right to do so under the clause mentioned above, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

If you do choose to cancel your Order for late delivery under the above clauses, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

INTERNATIONAL DELIVERY

We deliver Worldwide. However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

PRICE OF PRODUCTS AND DELIVERY CHARGES

The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, until confirmation of an order is sent to you we reserve the right to refuse an order for the price stated on the website.

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the checkout process, before you confirm your order. To check relevant delivery charges, please refer to our DELIVERY section.

PAYMENT

*cards*

We must receive full payment of the price of the goods before we can accept any orders. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch. If you have paid by Paypal you will be charged on order placement.

For orders placed within the EU, all prices shown at georgiakinglondon.co.uk include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same. For any queries around VAT, we recommend contacting HM Customs on 0845 010 9000, or for more information you can also visit hmrc.gov.uk/vat. The total cost of the order is the price of the products ordered plus any delivery charges.

CARD SECURITY

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

We take your security and privacy very seriously, and do everything that we can to ensure our transaction process is safe, and your personal information is secure. Barclaycard are our Payment Service Provider. This means that your card payment details are kept fully safe and secure.

OUR LIABILITY IF YOU ARE A BUSINESS

This clause only applies if you are a business customer.

We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

  1.  any loss of profits, sales, business, or revenue;
  2. loss or corruption of data, information or software;
  3. loss of business opportunity;
  4. loss of anticipated savings;
  5. loss of goodwill; or
  6. any indirect or consequential loss.

Our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

OUR LIABILITY IF YOU ARE A CONSUMER

This clause only applies if you are a consumer.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport].

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract

  1.  we will contact you as soon as reasonably possible to notify you; and
  2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

If you have made any payment in advance for goods that have not been delivered to you, we will refund these amounts to you.

You may cancel a Contract affected by an Event Outside Our Control. To cancel please CONTACT US. If you opt to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, not including any delivery charges.

COMMUNICATION BETWEEN US

When we refer, in these Terms, to “in writing”, this will include e-mail.
You may contact us by completing our online form or by emailing us at shop@georgiakinglondon.co.uk.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. [However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit to the recipient of the gift without needing to ask our consent].

This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our returns policy shown in our ‘YOUR CONSUMER RIGHT OF RETURN AND REFUND’ section (but we and you will not need their consent to cancel or make any changes to these Terms).

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Your acceptance of the Terms and Conditions is given when you make a purchase from http://www.georgiakinglondon.co.uk. It is important to read these Terms and Conditions carefully before buying goods from our website.

If you have any questions about any aspects of our terms and conditions please email us at shop@georgiakinglondon.co.uk.

 


Wholesale Accounts

How to order wholesale items

Orders need to be placed via e-mail shop@georgiakinglondon.co.uk

For any wholesale orders we operate a minimum order value protocol. All orders must total at least £300 or more in value. Payment must be received before the items can be dispatched.
Wholesale Pricing

All wholesale prices are set at a 50% discount from the RRP quoted on our website www.georgiakinglondon.co.uk. For any enquiries or to make an order, please contact us via email at shop@georgiakinglondon.co.uk.

Delivery

We charge £10 for postage on wholesale orders within the UK, £15 for wholesale orders to Europe, and £25 for wholesale orders Worldwide.

Please be advised that items delivered outside of the EEA (European Economic Area) may be subject to local sales taxes, import duties and/or customs charges. She Who Shops Ltd is unable to accept responsibility for any extra charges and/or fees that may occur in addition to your purchase, and we recommend you to contact your local customs office for more information.

Returns

We do not accept returns on wholesale orders. If goods are damaged or do not meet our standards we will accept a return. We must be informed in writing of any discrepancy or damage within 5 days of receiving goods. Goods may only be returned to us with prior agreement.

For any further information please contact us via the website or our email address shop@georgiakinglondon.co.uk.

 


Accessibility

We endeavour to make sure that our website is performing correctly at all times. If you are experiencing difficulty viewing any images on our site or the JavaScript on your computer is not enabled –simply contact our team by emailing shop@georgiakinglondon.co.uk to place your order. Here at Georgia King London, customer satisfaction and safety is extremely important to us. Feel free to contact us at any time by email at shop@georgiakinglondon.co.uk.